EUS Application Specialist (Collaboration)
Must-have:DataSecurityHybrid
Your tasks
- Manage and improve hardware lifecycle management and device return processes.
- Monitor and develop reporting using Power BI, ServiceNow and other tools.
- Maintain and improve End User Devices data quality in CMDB.
- Provide technical support, troubleshoot issues and coordinate with IT partners and vendors.
- Maintain ITSM tickets, documentation, runbooks and knowledge articles.
- Support service improvements, automation opportunities and operational efficiency.
- Act as a backup for Poland onsite IT support when needed.
Requirements
- Bachelor's degree in IT/Information Systems or equivalent experience.
- 2+ years of experience in IT Support, Service Desk, End User Computing or Windows administration.
- Knowledge of Microsoft Excel, Power BI, SCCM and Intune.
- Understanding of ITSM processes, change management and technical documentation.
- Basic PowerShell skills and strong troubleshooting abilities.
- Cyber security awareness.
- Good English communication skills and a collaborative mindset.
What we offer
- International, diverse, and highly collaborative working environment
- Hybrid way of working (not less than 2 times per week in the office)
- Private life insurance (Ergo Hestia)
- Comprehensive medical care (Lux Med)
- Pension scheme (PPK with PZU)
- Multisport card supporting an active lifestyle
- Annual performance bonus (STI) rewarding results and contribution
- Accident-free bonus awarded when defined safety targets are met and no incidents occur on the manufacturing site