Customer Service - Industria Aeronáutica

At Out Helping, a company specialized in human capital solutions, we collaborate with a leading company in the aeronautical sector that is looking to integrate a Customer Service professional into its team. The position will be responsible for being the main link with customers and internally coordinating the follow-up of orders, deliveries, and requirements, working closely with Producción, Planeación, Compras, Calidad, Ingeniería, and Logística.

Main responsibilities:

• Follow up on purchase orders, Forecast, and Backlog; monitor delivery compliance and service KPIs; identify supply risks and communicate timely to the customer; coordinate recovery actions with internal areas; handle claims and participate in follow-up meetings with customers; prepare performance reports and ensure the update of information provided to the customer.

Requirements:

• 3 to 5 years of experience in Customer Service, customer service, or similar positions within manufacturing, preferably in the aeronautical or high-complexity automotive industry.
• Experience as a link between customers and internal areas, follow-up of POs, Forecast, deliveries, and Backlog.
• Knowledge of KPIs, production planning, supply chain, inventories, Incoterms, and international logistics.
• Experience with ERP such as SAP, Oracle, or similar and advanced Excel.
• C1 conversational English.
• Desirable knowledge of APQP, PPAP, and Lean tools.

-Requirements-

• Minimum education: Higher education - Bachelor's degree 4 years of experience
• Languages: English

Keywords: servicio, service, industry, industrial, industria