Guest Service Agent

Role Summary

The Guest Service Agent (GSA) is the first point of contact for our guests and plays an important role in creating a welcoming and memorable stay.

This position is responsible for handling guest check-in and check-out, assisting with reservations and guest inquiries, coordinating activities and transportation, and ensuring that every guest receives friendly, attentive, and professional service.

The GSA works closely with the Activities team, Housekeeping, and other departments to ensure a smooth and enjoyable guest experience.

Key Responsibilities

1. Guest Reception & Front Desk Service

Welcome guests warmly upon arrival and provide a smooth check-in experience

Handle guest check-out procedures and payment processing

Provide information about the resort, facilities, activities, and local attractions

Assist guests with requests, questions, or special arrangements during their stay

1. Reservations & Guest Communication

Manage room reservations through the PMS system

Respond to guest inquiries via phone, email, and messaging platforms

Provide accurate information about room types, rates, packages, and activities

Update reservation details and guest profiles in the system

1. Guest Experience & Activity Coordination

Introduce guests to available resort activities and experiences

Coordinate bookings with the Activities Department and tour suppliers

Assist guests in planning their stay and recommend suitable experiences

Ensure guests receive clear schedules and information for their activities

1. Coordination with Other Departments

Communicate guest requests with Housekeeping and Maintenance

Ensure rooms are ready for arrival and special requests are prepared

Report any guest concerns or service issues to supervisors promptly

1. Administrative & Cashier Duties

Handle payments and maintain accurate cashier records

Prepare daily reports and support front office documentation

Maintain organized guest records and reservation data

Qualifications: Thai nationality Good communication skills in English and Thai Basic computer skills and familiarity with reservation systems Positive attitude, friendly personality, and strong service mindset Ability to work in a team and handle multiple tasks in a dynamic environment Previous experience in hospitality or front office is an advantage