Customer Support Team leader

We are looking for a Customer Support Team Leader to lead our support team, ensure excellent customer service, and maintain a high level of client satisfaction. Key Responsibilities: Lead, coach, and support the Customer Support team to achieve performance goals.

Monitor daily support operations and ensure timely resolution of customer inquiries.

Manage escalations and ensure effective communication with clients.

Track team performance and provide regular feedback and guidance.

Analyze support trends and identify opportunities for process improvement.

Collaborate with internal teams to enhance customer experience.

Prepare reports and updates related to support performance.

3+ years of experience in Customer Support, with at least 1 year in a team leadership role.

Strong leadership and problem-solving skills.

Excellent communication and customer relationship management skills.

Experience with SaaS products or software solutions is preferred.

Ability to manage multiple priorities and work in a fast-paced environment.

Good command of English is preferred.