Service Technician - OCH
Your tasks
Job Descriptions You will be the on-site first responder for OTSAW’s AGV fleet at Outram Community Hospital (OCH).
Your mission
- Monitor the operations of OTSAW Products
- Perform basic housekeeping and routine checks of OTSAW Products
- Provide the first response to any technical issues encountered by OTSAW Product
- Assist in attending to Tier 1 - Operations related issues via remote or on-site support
- Escalate higher level issue to superior for immediate advice and action whenever needed
- Prepare the Service Reports, Maintenance Report and other Operations related documents as needed
- Execute ad hoc tasks on behalf of the Robotics Operations Team as needed
Requirements
Skillsets
- Diploma or Certificate in Mechanical/Electrical/Computer Engineering or other related fields
- 1-3 years of experience in technical service, maintenance, or hands-on operational role
- Willing to learn or familiar with Autonomous Mobile Robots (AMR) and Automated Guided Vehicles (AGV) system
- Technical aptitude in mechanical or electrical troubleshooting
- Basic IT troubleshooting skills (Window OS, network connectivity, TCMS client navigation)
- Familiarity in using computers and basic applications such as MS Word, Excel and PowerPoint
- Ability to work independently and remain professional under pressure
- Ability to clearly communicate with colleagues and end users
Additional Requirement
- Physically fit to perform tasks involving lifting of heavy equipment and working in confined spaces
- Willing to travel locally in a short notice
- Comfortable to work in a shifting schedule
- Comfortable to work overtime as needed
- Willing to be deployed overseas as needed
Other
Work Schedule
- Shift 1: 5:45AM – 2:45PM
- Shift 2: 12:00PM – 9:00PM
- Pattern: 5 days’ work, 1 Off Day, 1 Rest Day, rotating weekly between Morning/Afternoon shifts
- Coverage: Weekends & Public Holidays included
- OT: Required for operational emergencies