Retail Manager

Job Scope Retail Operations Oversee the day-to-day operations of retail stores and ensure smooth business operations.

Ensure stores are clean, well-organised, and properly maintained.

Monitor product displays, pricing, promotions, and stock availability.

Ensure company policies and operating procedures are followed.

Sales & Business Development Lead the retail team to achieve monthly and yearly sales targets.

Monitor daily, weekly, and monthly sales performance.

Develop and implement sales strategies to increase revenue.

Support promotional campaigns, product launches, and retail events.

Identify opportunities to improve sales and customer conversion.

Staff Management Supervise, motivate, and manage retail sales staff.

Prepare staff schedules and ensure adequate manpower coverage.

Conduct staff training, coaching, and performance evaluations.

Monitor staff attendance, punctuality, grooming, and work performance.

Assist with recruitment and onboarding of new retail employees.

Customer Service Ensure customers receive professional and high-quality service.

Handle customer feedback, complaints, and service issues.

Assist staff in resolving difficult customer situations.

Maintain strong relationships with customers and encourage repeat business.

Inventory Management Monitor stock levels and coordinate with the warehouse team for replenishment.

Conduct regular stock checks and investigate discrepancies.

Ensure proper handling and storage of products.

Monitor slow-moving and fast-moving products.

Reporting & Administration Prepare regular sales and retail performance reports for management.

Monitor store expenses and ensure proper use of company resources.

Maintain accurate records of sales, stock, staff performance, and other retail activities.

Coordinate with Finance, Warehouse, Customer Service, and Management when required.

Compliance & Safety Ensure all retail operations comply with company policies and relevant Singapore regulations.

Maintain workplace safety and store security.

Ensure proper handling of cash, company property, and customer information.

Key Performance Areas (KPIs): Achievement of monthly sales targets

Sales growth and customer conversion

Staff productivity and performance

Customer satisfaction

Inventory accuracy and stock control

Store operational standards

Successful implementation of promotions and campaigns