IT Support Technician - English (M/F)

OTO Technology accompanies its clients in the implementation and development of IT solutions.

Since 2011, our teams have relied on collective intelligence and employee engagement to provide a premium, tailor-made service to its international clients.

Today, we have 40 employees specializing in IT professions.

We support our clients in the management, optimization, and securing of their information systems through a tailor-made service, adapted to their needs and their IT environment.

Whatever your profession, at OTO we offer every employee the possibility to develop and evolve quickly according to their aspirations.

Joining OTO means developing your skills via the 3 pillars of our OTO Academy: Professional expertise, leadership management, and personal development.

Your missions

Passionate about IT and the O365 environment, you wish to join a rapidly growing company where you can quickly increase your skills.

Reporting to the Helpdesk Manager, and after a support period to familiarize yourself with internal tools and processes, your missions will be as follows:

• Provide IT support (N1 and N2) to an English-speaking client, by taking charge of and resolving a wide range of IT issues, ranging from common incidents, such as printing problems, to more complex projects, notably large-scale data migration.
• Guarantee the installation, configuration, and deployment of IT equipment, ensuring its proper functioning and compliance with user needs.
• Manage active directory accounts, handle mailboxes, create and modify user accounts.

Your skills

• Degree in IT or more than 3 years of experience in a similar role
• Advanced skills and knowledge of windows10 and 11 applications, office 365, Microsoft teams, Azure
• Ability to resolve problems quickly and efficiently
• Ability to work both in a team and independently
• Available and flexible to offer remote support or travel on-site according to the preferences and needs of our clients
• Excellent communication and customer service skills with a discreet and professional approach.
• Finally, a good level of English is indispensable for this position.

Benefits

• Work with full autonomy on deployment projects from A to Z
• Quickly increase your skills thanks to our internal training and certifying training
• Benefits: July holiday bonus / Referral bonus / Sustainable mobility package

Our recruitment is based on skills, without distinction of origin, age, or gender, and all our positions are open to people with disabilities.

Our offices are located in Levallois-Perret and we offer a warm working environment in a friendly atmosphere.