Site Quality Manager (M/F)

A renowned Plastics Industry company is recruiting its Quality Manager. Reporting to the Site Director, you are the guarantor of the site's quality performance; you are responsible for the QMS, customer satisfaction, and the control of quality risks, from product development to series production.

Your missions:

• Management and animation of your teams.
• Steering through KPI analysis.
• Management of NCs
• Management of Customer satisfaction

• Quality Management:

Define the site's quality objectives and steer their achievement. Guarantee the effectiveness and compliance of the quality management system. Ensure compliance with Quality standards requirements (IATF) and specific customer requirements. Prepare and steer certification audits, customer audits, and internal audits. Identify quality risks and implement associated action plans. Deploy a strong quality culture across all site teams.

Customer Quality: Be the preferred quality contact for customers and ensure customer satisfaction. Steer the processing of customer complaints and guarantee rapid and robust responses. Supervise problem-solving processes according to 8D, QRQC, A3, 5 Why, Ishikawa, etc. methodologies. Monitor customer quality indicators: PPM, complaints, costs of non-quality, incidents, returns, and audits. Lead quality reviews with customers and coordinate necessary improvement plans.

Supplier and Industrial Quality: Supervise the quality of components and raw materials. Guarantee the control of manufacturing processes and compliance with quality standards. Steer risk analyses and AMDEC/FMEA processes, control plans, and PPAP files. Deploy prevention and defect reduction processes. Steer improvement actions aimed at reducing the costs of non-quality. Participate in industrial projects and the launch of new products/processes.

Your profile:

With higher education in quality, engineering, or a technical field, you have significant experience in an industrial quality function, ideally acquired in the Automotive sector (required).

You are recognized for your leadership, your analytical capacity, your results orientation, and your strong autonomy. Pragmatic and close to the field, you know how to make decisions, manage crisis situations, and unite teams around common objectives. Proficiency in professional English is required.