IT Support Technician (M/F)

Within a team of 15 technicians, you will report directly to Matthias, our Delivery Manager, and Mickaël, the Team Leader.

Your daily life in the team:

• Take charge of Level 1 support across the entire network of stores and the headquarters
• Establish a diagnosis of incidents (incoming calls, email, on-site)
• Provide telephone assistance for hardware, software, or business application incidents
• Handle requests and ensure ticket follow-up until closure
• Propose corrective action plans and update the knowledge base

Upon your arrival, you will be trained for 2 to 4 weeks: depending on your skill development, our team of trainers will adapt to your pace.

After a period of theoretical training on the client environment, its tools, and its methods, you will perform call monitoring in pairs and then autonomously. Your manager will support you to optimize call duration and the quality of your reports.

• 7/7 work on a rotation across 2 time slots with 2 consecutive rest days during the week if working weekends
• At least 2 free weekends/month
• One day of teleworking possible.

The profile sought With higher education (Bac+2 or equivalent) in IT, you have at least one first experience in this field (apprenticeship included) and you master IT environments (Windows, office 365, Active Directory).

• You enjoy working in a team
• You are recognized for your rigor, your sense of analysis, and your communication skills.
• Proficiency in English

Additional info

• Other information:

Restaurant meal vouchers (Edenred) €9 per day

• Types of bonuses and gratifications:

€50 bonuses for a worked weekend

Recruitment process:

• A telephone exchange followed by a video interview with Céline, Recruitment Officer
• An interview with the Team leader Mickaël or his deputy Julien

Decision making

Interested? Then apply!