Service Contract Sales Coordinator

At ORONA, we are global leaders in the design, manufacture, installation, maintenance and modernization of lifts, escalators, moving ramps and walkways. Operating in over 100 countries, with 330,000 lifts worldwide using our technology and 2 manufacturing plants, we are proud to be Number 1 in Europe for complete lift production capacity.

The Role

The Service Contract Sales Coordinator will be responsible for identifying, preparing, and issuing maintenance and service contracts for lift (elevator) systems. This role involves driving growth by proactively generating new sales enquiries through online portals and other lead-generation sources. The successful candidate will assess client requirements, prepare competitive tender submissions, and accurately complete both internal and client-bespoke documentation

Key Responsibilities

• Monitor online procurement portals daily, including public tender boards, construction networks, and facilities management platforms, to identify new lift service opportunities.
• Qualify incoming leads and market intelligence to assess project suitability and commercial viability.
• Maintain a pipeline of active contract opportunities and follow up on expiring client agreements.
• Assess client requirements from tender documents, specifications, and asset lists to determine the appropriate service level, such as basic, comprehensive, or bespoke frameworks.
• Estimate contract costs based on lift types, usage, age, and company pricing structures.
• Complete bespoke documentation required by corporate clients and public sector bodies, ensuring strict adherence to compliance and formatting requirements.
• Draft professional proposals and formal quotations clearly outlining the scope of work, response times, and pricing.
• Input and maintain accurate contract data within internal CRM and ERP systems.
• Coordinate with engineers and surveyor teams when technical site audits are required before finalising a contract.
• Ensure a smooth handover of won contracts to the operations and maintenance teams, clearly communicating all service level agreements (SLAs).

What We're Looking For

• Industry Experience: Previous experience working within the lift/elevator industry, construction, or building facilities management sector is highly preferred.
• Contract/Tender Administration: Proven experience in preparing formal quotes, managing bid submissions, or handling service contracts.
• Digital Literacy: Strong proficiency in navigating online procurement portals, CRM databases, and Microsoft Office (particularly Excel and Word).
• Attention to Detail: Exceptional accuracy when reading client specifications and completing complex legal or commercial documentation.