Customer Advisor - M/F

Ready to swap routine for a stimulating human adventure? Join our team in La Roche-sur-Yon and become the best support for our local shopkeepers!

At Bimedia, the Commerce Business Unit of the Orisha group, customer satisfaction is a priority, but the well-being of our teams is just as important! As part of a replacement, we are looking for our future Customer Advisor (M/F) to join a close-knit, dynamic, and human-sized team.

Within a team of 5 people and accompanied daily by Marion, our Customer Service Director, you will become the preferred contact for our partner shopkeepers (tobacco shops, newsagents, bookstores, bars, brasseries, and restaurants). On a daily basis, you will handle Level 1 requests (via telephone, e-mail, and postal mail) regarding the use of our two solutions:

• Bimédia: Our leading management and checkout software, which allows shopkeepers to manage their sales, stocks, and local services (press, bill payments, etc.).
• Devance: Our platform dedicated specifically to managing and optimizing the activity of newsagents.

Missions:

• Welcome, listen, and guide shopkeepers in their daily requests of an administrative or basic usage nature.
• Qualify the need of the interlocutor: You will work exclusively on level 1. No technical diagnosis, nor remote handling of the cash registers. If a request becomes technical, you pass the baton to our dedicated experts.
• Variety: In addition to daily exchanges, you will devote approximately 10% of your time to the administrative follow-up of files (drafting letters, e-mails, processing complaints).

At Orisha, AI is a daily ally: we encourage and train every employee in the use of Gemini to boost their creativity and productivity.

Integration: Upon your arrival, a 3-week integration program is planned to facilitate taking up the position, including discovery of tools and processes, exchanges with the team, product support, and a tour of the different departments to understand the overall functioning of the company.

Who are you? Beyond a degree, it is above all your personality and your sense of service that will make the difference.

• Your background: You have a successful first experience in customer relations. Do you come from the world of commercial assistance, sales administration, customer support, or even secretarial work? Your profile interests us! (Knowledge of the cash register universe is a plus).
• Your skills: The telephone is your ally and you master the Google Suite environment.
• Your superpowers: You have excellent interpersonal skills, natural empathy, and a good mood that can be heard over the phone! Your ability to maintain perspective and your composure allow you to reassure and satisfy customers, even the most rushed.
• An advanced professional level of English (B2 – upper-intermediate level) is required, both spoken and written.

Conditions:

• CDI - 37h - 12 RTT
• ETAM status
• Monthly Remuneration of 1945€ gross + monthly bonus that can reach 175€ gross
• Remote work: possible up to 2 days per week once you are autonomous
• CGRM Mutuelle: 50% covered
• Fixed hours: Monday to Friday, from 08:50 to 13:00 and from 14:00 to 17:10
• Restaurant vouchers: 9 € per day, 55% covered by the company
• CSE
• Participation
• CESU voucher
• Christmas gift voucher
• Windows environment and Google suite collaborative tools

➡️ This position is available as a CDI, and based at 62 impasse Paul Renaud 85000 La Roche-Sur-Yon

Process:

• First exchange with Soufia, Talent Acquisition Partner, to discover the position and your aspirations
• In-person meeting with Julie, customer service referent, and Marion, Customer Service Director, to delve deeper into the missions and organization
• Final in-person interview with Christel, HR Manager, to finalize the process
• Reference checks as the final step

Want to join a team where people come first? Do not hesitate to apply today!

About Orisha

Founded in 2003, Orisha is a European software publisher dedicated mainly to companies in commerce, real estate, health, construction, and agrifood.

Since its creation, Orisha guides companies toward success by offering them solutions specific to their profession and indispensable to their activity. Orisha generates more than €300m in turnover and has more than 2500 employees.

Orisha is a group that supports more than 50,000 customers in +100 countries with their technological needs to run their daily business.

At Orisha, AI is a daily ally: we encourage and train every employee in the use of Gemini to boost their creativity and productivity.

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