Site Service Technician

About the company

Orion Group Life Sciences are currently recruiting a Site Service Technician on behalf of our multinational biopharmaceutical client based in Tuas, Singapore, on an initial 12-month contract with potential to extend.

Your tasks

The Site Services Technician provides hands-on IT support to employees, contractors and business partners, including deskside troubleshooting, device and asset management, onboarding and offboarding, meeting room support and assistance to infrastructure teams.

The role operates within the Site Services organisation, following established ITSM, security, compliance and change management processes.

• End-User Support: Troubleshoot and resolve issues with Windows laptops, desktops, mobile devices, printers and peripherals. Provide basic Mac support where applicable, and manage device configuration, repairs, replacements and retirement.
• Asset Management: Maintain IT inventory, update asset records in ServiceNow, conduct audits and manage device deployment, returns and lifecycle activities.
• Onboarding & Offboarding: Prepare hardware and access for new starters, retrieve equipment from leavers and ensure completion of relevant processes.
• Meeting & Executive Support: Provide technical assistance for meeting rooms, AV equipment, Teams/Zoom, executive visits and site events.
• Infrastructure Support: Act as onsite smart hands for Network, Server, Telecom and other IT teams, performing approved physical tasks and coordinating vendor visits.
• IT Administration: Maintain local support documentation, runbooks and knowledge articles, and assist with office moves, hardware refreshes and site projects.
• Service Management: Manage incidents, requests and changes through ServiceNow, maintaining accurate ticket records and meeting expected response times.
• Collaboration & Escalation: Work with the Service Desk, regional IT teams and vendors to resolve issues, escalate where necessary and provide clear updates to stakeholders.
• Compliance & Security: Follow IT security, data protection, EHS, GMP/GxP and site-specific procedures, maintaining accurate and audit-ready documentation.

Requirements

• Experience providing deskside or end-user IT support in a corporate environment.
• Strong troubleshooting skills across Windows devices, peripherals and workplace technologies.
• Familiarity with ITSM tools such as ServiceNow.
• Experience with IT asset management, device deployment and lifecycle support.
• Strong communication, customer service and problem-solving skills.
• Ability to work independently, manage priorities and collaborate with users, IT teams and vendors.
• Ability to follow established procedures and maintain accurate documentation within a regulated environment.