L2 Application Support Analyst (Jira / English B2) – Hybrid Santa Fe

Orion Innovation is a premier, award-winning, global business and technology services firm. Orion delivers game-changing business transformation and product development rooted in digital strategy, experience design, and engineering, with a unique combination of agility, scale, and maturity. We work with a wide range of clients across many industries including financial services, professional services, telecommunications and media, consumer products, automotive, industrial automation, professional sports and entertainment, life sciences, ecommerce, and education.

L2 Application Support Analyst (Jira / English B2) – Hybrid Santa Fe

The ideal candidate must possess high frustration tolerance, analytical capacity, and a developed sense of urgency, as well as solid experience in managing service level compliance.

Main Responsibilities:

Provide second-level technical support, resolving complex problems and communications (as an interlocutor) efficiently.

Provide support to applications (NOT infrastructure)

Manage and ensure compliance with service levels agreed upon with clients.

Use analytical skills to identify, investigate, and delegate the resolution of technical problems to the corresponding development or technical support areas.

Collaborate with other teams for the rapid resolution of incidents.

Document and communicate solutions and processes clearly and effectively.

Requirements:

Excellent verbal and written communication.

Experience with management, tracking, and incident documentation tools (Jira)

Verifiable experience in 1st and 2nd level technical support.

High frustration tolerance and ability to work under pressure.

Solid analytical skills and ability to manage problem resolution

Solid experience in managing service level compliance.

Conversational English level (Minimum B2+)

Must be able to attend in a hybrid scheme to the client's offices located in Plaza Samara Santa Fe (3 days on-site, 2 days Home Office)

Must perform passive on-call shifts outside of office hours and/or on weekends or holidays, based on a rotating schedule with the rest of the team.

Personal Skills:

Excellent communication and teamwork skills.

Ability to handle multiple tasks and priorities efficiently.

Result orientation and ability to work autonomously.

Education:

Degree in Systems Engineering, Informatics, or a related discipline, or equivalent experience..

Orion is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, citizenship status, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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