Customer Experience Team Lead

Your tasks

• Supervise Customer Experience Representatives and monitor their performance.
• Oversee spa bookings on Zenoti to prevent scheduling conflicts.
• Resolve escalated customer complaints promptly.
• Monitor customer feedback, satisfaction, and retention.
• Coordinate team meetings and customer service training.
• Promote ORÍKÌ products and services through upselling and cross-selling.
• Collaborate with Spa Managers and other departments to ensure seamless service delivery.

Requirements

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 3 years' relevant customer service experience.
• Experience managing customer complaints and leading or training teams.
• Familiarity with CRM tools and Microsoft Office/Google Workspace.
• Strong communication, leadership, problem-solving, and organisational skills.

Other

*Location: Marina, Lagos Remuneration: NGN** 300,000