Customer Experience Representative

Responsibilities:

• Attend to customer inquiries across relevant communication channels.
• Handle customer complaints professionally and ensure timely resolution.
• Provide accurate information on ORÍKÌ products and services.
• Follow up with customers and maintain accurate customer records.
• Support customer retention and overall service delivery.
• Work closely with relevant teams to resolve customer concerns.

Requirements:

• A minimum of HND/B.Sc. in any relevant discipline.
• A minimum of 2 years’ experience in Customer Service or a related role.
• Excellent communication and interpersonal skills.
• Good problem-solving and organisational skills.
• Proficient in Microsoft Office and basic computer applications.
• Must live in or close to Victoria Island or Lekki.

Remuneration: NGN 250,000