Application Support - Contract Position

Working days: Monday - Friday Working hours: 08.30 - 17.30 Work location: Chaleannakorn Thonburi Employment type: Year-to-year contract

• Analyze Incidents and Problems and provide application support to all customers

• Create menu items in the POS system and perform simulated usage testing • Resolve issues occurring with In-house software and Package software for users • Coordinate with End User Support, Service Desk, or other IT teams to ensure that various issues are resolved within the specified timeframe • Prepare user manuals and a Knowledge Base • Plan and execute software update installations for all customers • Maintain, monitor, and configure software to ensure high quality, smooth operation, and scalability • Comply with all IT rules and policies • Prepare and update various documents, such as Standard Operating Procedures (SOP), Work Instructions (WI), monthly reports, and asset/equipment reports • Act as backup personnel in cases where End User Support is understaffed or when support is required for special projects • Support other IT tasks as assigned by the supervisor or IT Manager

Benefits *Social Security *Leave days according to entitlements

Qualifications:

1. Male, age 23-30 years old
2. Bachelor's degree in MIS, Computer Science, or other related fields
3. At least 1-2 years of experience in Application Support, IT Service & Support, or other related fields
4. Enthusiastic, diligent, fast learner, proactive, and able to work effectively under pressure
5. Able to communicate in English
6. Contract position: Seeking candidates who can accept contract work