Security & Service Ambassador (ION Officer)

Responsibility Responsible for security and safety aspects for all shoppers, tenants, and staff; identify hazards, security threat, crowd control, and fire hazard Attend to incidents involving Security and Fire related issues and assist authorities such as SPF and SCDF, whenever required Perform traffic management duties at Drop Off Point, carpark entry, and exit; assist motorist to resolve matters and provide onsite assistance during their exit/entry Actively seek out opportunities to provide personalized service and moments of delight such as welcoming shoppers, assisting elderly, etc Assist shoppers and tenants with directional queries and product knowledge while maintaining service standards Manage daily operations at Command Centre including performing pass counter duties, lost & found properties, etc Conduct mall wide safety and defect check as well as safety check on renovation units Render first aid during emergencies or to unwell shoppers and staff when required Any other ad-hoc duties as required

Qualifications/Requirements Minimum GCE ‘N’ Levels with either Security/Safety/Hotel backgrounds preferred Enthusiastic and service-oriented individual with a friendly and pleasant personality Vigilant, alert with a keen eye for details Willing to work on weekends, public holidays, and rotating shifts Candidates who possess PRD Certificate will have an added advantage