Customer Service Representative

About Netafim: At Netafim, we work side by side with millions of farmers and communities around the world to address one of agriculture’s most pressing challenges: how to produce more food with fewer resources in an increasingly unpredictable environment. For more than 60 years, Netafim has been a global leader in precision irrigation, powered by people working across teams and geographies to bring together agronomy, engineering, data, and innovation. Together, we help improve decision-making in the field and drive better outcomes across crops and climates — turning complexity into clarity and making agriculture more precise, efficient, and sustainable to enable farmers to grow more with less. About Orbia: Orbia Advance Corporation is a company driven by a shared purpose: to advance life around the world. Orbia operates in the Polymer Solutions, Building & Infrastructure (Wavin), Precision Agriculture (Netafim), Connectivity Solutions (Dura-Line) and Fluor & Energy Materials sectors. The five Orbia business groups have a collective focus on ensuring food and water security, expanding information access and connectivity, and advancing decarbonization and the energy transition with basic and advanced materials, specialty products, and innovative solutions. Orbia has a global team of over 22,000 employees, commercial activities in more than 100 countries and operations in over 50, with a strong U.S. manufacturing presence and headquarters in Boston, Mexico City, Amsterdam, and Tel Aviv. The company generated $7.6 billion in revenue in 2025. To learn more, visit: orbia.com Key Responsibilities:

• Handle day-to-day customer enquiries (by email and telephone) in a responsive, proactive and professional manner.
• Ensure the smooth processing of customer quotations and orders, working closely with the other departments involved (the rest of Operations, the Sales Department, the Finance Department and the Technical Department).
• Ensure the proper follow-up of customer complaints or any specific requests requiring the department’s involvement.
• Support and assist sales staff to help them develop their business effectively by establishing weekly routines: future irrigation projects, pre-season planning, orders in progress, manufacturing/delivery lead times, orders in progress, etc.
• Support sales activities relating to product launches and follow-ups with customers regarding outstanding quotations, in consultation with each sales representative.
• Monitor e-commerce accounts as part of commercial relations
• Support the sales team with the stock clearance policy (telephone follow-ups, statistical analysis)
• Identify new customers on social media in collaboration with the sales team
• Manage projects in order of strategic priority, liaising with the procurement department to manage the most imminent deadlines

Requirements:

• Demonstrate exemplary and ethical conduct both internally and externally
• Fluency in French
• Business English required (the candidate will communicate in English throughout the working day, both internally and externally)
• Proficiency in SAP (SD modules) and Microsoft Office
• At least 3 years’ experience in the sales force (field sales).
• Good interpersonal skills and the ability to work under pressure, particularly to manage peaks in activity or delicate situations through effective communication.
• Ideally, knowledge of the company’s products and solutions, as well as the needs of different types of customer.
• Analytical skills to understand complex situations and handle data and key performance indicators effectively.
• A sense of responsibility, the ability to work independently, a proactive approach, dynamism, and a commitment to continuous improvement

Our Offer:

• Permanent contract
• Working hours: 8.30 am–12 am, 1.30 pm–5.15 pm Monday to Thursday; 8.30 am–12 am, 1.30 pm–5 pm on Fridays
• Start date: ASAP
• Remote working possible
• Company health insurance
• Meal vouchers with a face value of 9 euros (40% employee, 60% employer)
• 50% reimbursement of public transport costs

We will be closed for one week over Christmas from 24 December to 3 January inclusive (to be taken as annual leave or authorised unpaid leave). The job is based in Meyreuil (13590), France, near Gardanne.

We welcome purpose-driven dreamers, doers, and builders, recognizing that it takes difference to make a difference. If you’re ready to bring your skills, talents, and perspective to moving your career, the company, people, and the planet forward, we’d like to hear from you. We believe that every voice matters; every community deserves respect; and every challenge is an opportunity and united by empathy, we are stronger for our different perspectives. We are dedicated to building a more diverse, inclusive, and equitable workplace that supports the needs of all our employees regardless of their role, location, identity, and background.