Customer Service

About Orbia:

Orbia Advance Corporation is a Purpose-led company with big aspirations. We are out to advance life around the world while maximising value to our shareholders, customers and employees. The Company is passionate about the topics that define how people will live and thrive tomorrow: the future of cities, buildings, agriculture, and materials. Orbia Advance Corporation has five business groups which offer innovative solutions across multiple industries including building and infrastructure, data communications, chemicals and more. In 2018, Orbia Advance Corporation bought a majority stake in Israeli-based Netafim, the world’s leader in drip irrigation, and is helping the world ‘grow more with less’ as it helps to solve food and water scarcity. Orbia Advance Corporation has operations in 41 countries with more than 22,000 employees. We started as a producer of commodities and have evolved to become a provider of innovative solutions that address the global issues of rapid urbanisation, water and food scarcity, and a growing and aging population. We’re already a global leader in Polymers, Fluor, Building & Infrastructure, Datacom, and Precision Irrigation. We have embarked on a CEO-led transformation, as part of our journey to become a truly purpose-led, future fit company.

Key Responsibilities:

• Manage and follow up on customer orders from receipt to final delivery.
• Coordinate activities with Logistics, Planning, Purchasing, Finance, and Sales areas to ensure compliance with established commitments.
• Maintain effective communication with internal and external customers regarding order status, product availability, and delivery times.
• Handle and follow up on requests, clarifications, returns, and claims.
• Generate reports and indicators related to service levels and customer service.
• Contribute to the continuous improvement of processes oriented toward customer satisfaction.

Requirements:

• Bachelor's degree in Administration, Industrial Engineering, International Business, or a related field.
• Previous experience in Customer Service, Customer Care, or related areas.
• Knowledge of SAP and Microsoft Excel.
• Intermediate English.
• Organization, communication, collaborative work, and customer orientation skills.

Our Offer:

Competitive salary Major Medical Expenses Insurance (SGMM) Life insurance Savings fund Annual bonus

Our Global brands: Dura-Line, Koura Global, Vestolit, Netafim, Alphagary, Wavin. They offer a broad range of value-added solutions and finished products that contribute to customers’ success and ultimate improve the quality of life for people around the world. Along its commitment to good citizenship, Orbia Advance Corporation delivers Total Value to customers, employees and investors worldwide, every day .