Business Support Administrator
What You'll Do
Contracts & Budgets
- Prepare and submit eMemos and e-CRFs on behalf of requestors, making sure contracts are renewed before they expire
- Track OPEX/CAPEX budgets, purchase requisitions, purchase orders, invoices and goods receipts
- Work with Procurement and Finance on maintenance and licence renewals
Incident & Problem Tracking
- Keep incident and problem records accurate and up to date
- Follow up on missing impact descriptions and problem tickets stuck in draft or review
Audit, Risk & Compliance
- Organise audit records, findings and supporting documents so they are easy to retrieve
- Track audit actions, mandatory training and timesheet compliance
People & Onboarding
- Run smooth onboarding and offboarding so new joiners are ready from Day 1 (staff pass, laptop, LAN ID, system access)
- Coordinate with HR and use Workday to gather new hire information
Documentation & Governance
- Write and refresh SOPs and knowledge documents
- Keep files organised across uCloud, Confluence and SharePoint
- Set up meetings, capture minutes and follow up on action items
- Prepare reports and inputs for pillar-level reporting
Business Continuity & Readiness
- Coordinate with business teams on BCP, Disaster Recovery activities and call trees
- Support team readiness for OS patching, maintenance windows and Control-M scheduled activities
- Handle routine tasks such as health-check coordination, blackout window submissions and change request (CRQ) raising
What We're Looking For
- 1 to 4 years of experience in IT operations support, administration or a financial institution
- Strong in Microsoft Excel (data tabulation and reporting) and PowerPoint
- Excellent organisation. You can juggle multiple priorities, such as several onboardings in one day, without dropping the ball
- Clear written communication and an eye for detail in documentation
- Comfortable working with incident and problem management processes
- Experience with budgets, supplier contracts, memos or invoices is a plus
- Familiarity with Workday or HR processes is a plus
- Banking or financial services exposure is preferred but not essential