Business Operations & PMO Support Specialist

About the Role:

• We are looking for an organised, analytical, and process-driven Operations Analyst to join our dynamic operations and PMO team. In this role, you will be the backbone of our operational efficiency—driving end-to-end resource lifecycles, managing PMO data workflows, supporting financial tracking, and optimising operational processes. If you thrive in a fast-paced corporate or financial services environment and have a passion for data-driven improvements and seamless execution, we would love to hear from you.

Responsibilities:

• Resource & Operational Management: Oversee end-to-end resource processes (onboarding, offboarding, contract extensions, headcount tracking) and act as the system administrator for contingent worker profiles and resource updates.
• PMO Data & Reporting: Manage project portfolio management (PPM) data, track vendor/temporary/permanent resource contracts (system IDs, access permissions, and logistics), and generate insightful monthly/ad-hoc analytics reports across platforms like PPM, JIRA, and Qlik.
• Audit & Compliance Support: Maintain meticulous record-keeping for departmental organizational charts, budget allocations, and audit compliance requests.
• Process Optimization: Continuously enhance onboarding/workflow processes and maintain standard operating procedures (SOPs) and collaborative site documentation (e.g., SharePoint).
• Facilities & Engagement Support: Coordinate floor logistics, seating plans, and support departmental engagement events and transformation initiatives.

Requirements:

• Bachelor’s Degree or equivalent qualification.
• 3 to 6 years of relevant operational support, PMO, or resource management experience, preferably within a Financial Institution or corporate banking environment.
• Proficient in data and reporting platforms (e.g., PPM, JIRA, Qlik) and advanced Microsoft Office applications (Excel, PowerPoint).
• Strong analytical, problem-solving, and multitasking abilities with a high degree of accuracy and accountability.
• Excellent communication skills with a proven track record of managing cross-functional stakeholder updates.
• Good-to-have: Experience in collaborative platform page design/workflow creation and background in audit/compliance activities.