Technical Support Agent (1st Level)
Optimal, on behalf of a client, a leading company in the telecommunications sector, is looking for a Technical Support Agent (1st Level). The position is for full-time employment, five-day work week with rotating shifts and a remote work model after the first 3 months. As a Technical Support Agent (1st Level), you will have a pivotal role in providing first-level technical support to customers, managing technical requests and telecommunications service issues, with the goal of immediate restoration and a positive customer experience. What you will do in your daily routine:
- Support residential customers and small businesses via incoming calls
- First diagnosis and resolution of technical issues
- Providing technical and functional solutions for products and services
- Recording and managing requests in CRM systems
- Activation and support of services
What you bring with you:
- Previous experience in technical support or a call center (will be positively valued)
- Knowledge of CRM systems
- Very good computer literacy (MS Office, Internet browsers)
- Good knowledge of the English language (spoken and written)
- Analytical thinking and problem-solving skills
- Excellent communication skills and active listening
What we offer:
- Fixed monthly salary
- Reward system through goal achievement
- Structured and thorough training program
- Friendly and supportive work environment
- Professional growth prospects within the organization
About Optimal: Since 2005, Optimal offers personalized human resources services to large organizations, providing integrated 360° business support solutions through the departments: Talent Acquisition HR Strategy & Talent Development Learning & Development Workforce Management Recruiting Outplacement
Required Qualifications: Benefits: