Technical Support Agent 1st level (Business Clients)
Machine translation — original language: Greek.Show original
Optimal, on behalf of its client, a leading company in the telecommunications sector, is looking for customer service and technical support representatives for corporate clients. The job involves five-day, full-time employment with rotating shifts.
What you will do in your daily routine:
- Communication with the company's clients via incoming calls and providing specialized solutions
- Advisory support to businesses on matters of commercial and technical interest
- Contract renewals
- Service activation
What you bring with you:
- Previous experience in a call center will be positively appreciated
- Knowledge of CRM systems
- Very good knowledge of IT (MS Office, Internet browsers)
- Good knowledge of the English language (spoken and written)
- Excellent communication and negotiation skills
- Active listener
Your company offers:
- Competitive compensation package
- Reward system through goal achievement
- Thorough training program for new employees
- Friendly and pleasant working environment
About Optimal
Since 2005, Optimal has been offering unparalleled, personalized human resources services to large organizations. We are proud to provide a 360° business support platform to our clients through 6 departments:
- Talent Acquisition
- HR Strategy & Talent Development
- Learning & Development
- Workforce Management
- Recruiting
- Outplacement