Energy Customer Retention Representatives

About the company

Are you ready to become part of a team that leads the energy market?

About Optimal Since 2005, Optimal has been providing customized human resources services to large organizations. We are proud to provide a 360° business support platform to our clients through 6 departments:

• Talent Acquisition
• HR Strategy & Talent Development
• Learning & Development
• Workforce Management
• Recruiting
• Outplacement

Your tasks

Optimal, on behalf of a large company providing integrated energy services, is seeking Customer Retention Representatives.

What you will do

• You will communicate with the company's existing customers, managing requests regarding their departure or potential termination of their partnership.
• You will investigate customer needs and reasons for dissatisfaction, offering customized solutions to maintain their partnership.
• You will inform customers about available programs, competitive offers, and alternative options that meet their needs.
• You will negotiate and propose suitable commercial solutions, aiming to enhance customer loyalty and satisfaction.
• You will manage contract cancellation requests, seeking their effective resolution and the avoidance of customer loss.
• You will accurately record and update customer details and communication actions in the company's systems and the CRM.

Requirements

What we want from you

• Desirable previous experience in customer retention, customer service, or sales in a call center.
• Very good computer knowledge and familiarity with MS Office and Internet browsers.
• Good knowledge and use of CRM systems.
• Good knowledge of the English language, both at oral and written levels.
• Excellent communication and negotiation skills.
• Ability for active listening, objection handling, and effective complaint management.
• Customer-centric approach, with an emphasis on understanding needs and building trust relationships.
• Professionalism, politeness, and a positive attitude.
• Ability to achieve goals and adapt to a dynamic work environment.
• Orientation towards problem-solving and finding solutions that enhance customer retention.

What we offer

Your company offers

• Competitive compensation package.
• Reward system through goal achievement.
• Friendly and pleasant work environment.
• Opportunities for developing communication, negotiation, and customer relationship management skills.

Other

This is a full-time and part-time position, from Monday to Friday, with flexible working hours.

Optimal is an equal opportunity employer. We evaluate all applications based on qualifications and experience, without discrimination due to gender, age, nationality, religion, disability, sexual orientation, or any other characteristic. All applications are treated with absolute confidentiality, in accordance with the company's Data Protection Policy.

Required Qualifications Benefits