Energy Customer Service Representatives
Machine translation — original language: Greek.Show original
Are you ready to join a team that leads the energy market?
Optimal, on behalf of a large company providing integrated energy services, is looking for Customer Service Representatives.
This is a full-time position from Monday to Friday with rotating shifts.
What you will do:
- You will communicate with the company's customers via incoming calls and provide them with immediate and specialized service.
- You will listen carefully to their needs and suggest appropriate solutions.
- You will manage contract renewals and inform customers about available options.
- You will take responsibility for the activation of services, ensuring the correct and timely completion of requests.
- You will enter and manage the necessary information in the company's systems and the CRM.
What we want from you:
- Desirable previous experience in customer service in a call center.
- Very good computer knowledge and familiarity with MS Office and Internet browsers.
- Good knowledge & use of CRM systems.
- Good knowledge of the English language, both in oral and written form.
- Excellent communication and negotiation skills.
- Ability for active listening and substantial understanding of customer needs.
- Professionalism, politeness, and service orientation.
- Orientation towards problem-solving and providing effective solutions.
Your company offers:
- A stable monthly salary.
- A reward system through goal achievement.
- A friendly and pleasant working environment.
About Optimal
Since 2005, Optimal has been providing unparalleled, personalized human resources services to large organizations. We are proud to provide a 360° business support platform to our clients through 6 departments:
- Talent Acquisition
- HR Strategy & Talent Development
- Learning & Development
- Workforce Management
- Recruiting
- Outplacement