Resolution Advisor
Machine translation — original language: Greek.Show original
Optimal, on behalf of its client, a leading company in the field of financial claims management, is seeking Resolution Advisors.
As a Resolution Advisor, you will play an active role in managing and settling financial claims through daily communication and negotiation with customers, aiming to achieve sustainable and final solutions.
What you will do in your daily routine:
- Inform and negotiate terms for the settlement and repayment of debts
- Targetedly identify the repayment capacity of each customer
- Manage objections and make decisions according to the customer's needs and company policy
- Record and maintain updated data files in electronic customer management systems
What we ask of you:
- Previous experience in a call center
- Excellent knowledge of PC and MS Office applications (Word, Excel) and/or CRM systems
- Communication and negotiation skills
- Politeness, professionalism, and goal orientation
- Ability to perform under pressure
- Good knowledge of the English language
Your company offers:
- A stable and organized working environment
- Professional growth prospects
- Performance reward system
- Continuous support and training
About Optimal:
Since 2005, Optimal has been offering personalized human resources services to large organizations, providing integrated 360° business support solutions through the departments:
- Talent Acquisition
- HR Strategy & Talent Development
- Learning & Development
- Workforce Management
- Recruiting
- Outplacement