Premium Clients Advisor

Optimal, on behalf of its client, a leading company in the telecommunications sector, is seeking a Premium Clients Advisor for residential customers. This is a five-day-a-week, full-time position, with fixed working hours. As a Premium Clients Advisor, the purpose is to provide telephone customer service, support, and consultancy to residential customers, regarding information about the company, as well as its services, offers, and products. What you will do in your daily routine:

• Communication with the company's residential customers via outbound calls for service updates
• Contract renewal
• Information regarding the company's packages and products
• Service activation
• Contract booking

What you bring with you:

• Previous experience in a call center will be positively appreciated.
• Very good computer knowledge (Ms Office, Internet browsers)
• Good knowledge of the English language (oral and written)
• Excellent communication and negotiation skills
• Active listener

The company offers you:

• Competitive compensation package
• High reward system through goal achievement
• Thorough training program for new employees

About Optimal Since 2005, Optimal has been offering unparalleled, personalized human resources services to large organizations. We are proud to provide a 360° business support platform to our clients through 6 departments: Talent Acquisition HR Strategy & Talent Development Learning & Development Workforce Management Recruiting Outplacement

Required Qualifications: Benefits: