Customer Service Agent
Must-have:Remote
Machine translation — original language: Greek.Show original
Optimal, on behalf of its client company, a leader in the telecommunications sector, is looking for a Customer Service Agent. This is a five-day, full-time position with rotating shifts and a remote working model after the first 3 months.
As a Customer Service Agent, the purpose is to provide information and resolve issues regarding telephony services with the aim of immediate and effective service.
What you will do in your daily routine:
- Communication with residential customers via incoming calls
- Providing specialized solutions
- Activation of services
- Complaint Management
What we ask of you:
- Previous experience in a call center will be positively appreciated
- Knowledge of CRM systems
- Very good computer skills (MS Office, Internet browsers)
- Good knowledge of the English language (spoken and written)
- Excellent communication and negotiation skills
- Active listener
Your company offers:
- Stable monthly salary
- Reward system through goal achievement
- Thorough training program for new employees
- Friendly and pleasant working environment
About Optimal:
Since 2005, Optimal has been offering unparalleled, personalized human resources services to large organizations. We are proud to provide a 360° business support platform to our clients through 6 departments:
- Talent Acquisition
- HR Strategy & Talent Development
- Learning & Development
- Workforce Management
- Recruiting
- Outplacement