Customer Care Consultant
Machine translation — original language: Greek.Show original
Optimal, on behalf of its client company, a leader in the telecommunications sector, is looking for a Customer Care Consultant. This is a five-day-a-week, full-time position, in rotating shifts.
As a Customer Care Consultant, the goal is to provide immediate and high-quality support to customers, offering accurate information and effective solutions to matters related to telephony services.
What you will do in your daily routine:
- Communication with prepaid customers via incoming calls
- Providing specialized solutions and information
- Activation of services
- Handling complaints with professionalism and consistency
What you bring with you:
- Previous experience in a call center (will be appreciated)
- Knowledge of CRM systems
- Very good computer skills (MS Office, Internet browsers)
- Good knowledge of the English language (spoken & written)
- Excellent communication and negotiation skills
- Ability for active listening
Your company offers:
- Competitive compensation package
- Reward system through goal achievement
- Thorough training program for new employees
- Friendly and pleasant working environment
- Provision of work equipment
About Optimal:
Since 2005, Optimal has been offering unparalleled, personalized human resources services to large organizations. We are proud to provide a 360° business support platform to our clients through 6 departments:
- Talent Acquisition
- HR Strategy & Talent Development
- Learning & Development
- Workforce Management
- Recruiting
- Outplacement