Client Support Specialist

Optimal, on behalf of a client company, a leader in the telecommunications sector, is looking for a Client Support Specialist. The position concerns full-time employment, five days a week, with rotating shifts and a remote working model after the first 3 months. As a Client Support Specialist, you will have a primary role in providing immediate and high-quality support to corporate clients, providing solutions to issues concerning products and services, ensuring the satisfaction and positive experience of every client. You will manage incoming calls, answer inquiries, activate services, and support corporate clients in all their needs. What you will do in your daily routine:

Communication with the company's corporate clients, landline and internet, via incoming calls Providing specialized solutions Contract renewals Service activation

What we ask of you: Very good computer knowledge (MS Office, Internet browsers) Good knowledge of the English language (orally and in writing) Excellent communication and negotiation skills Active listener Previous experience in a call center will be positively appreciated Knowledge of CRM systems The company offers you: Stable monthly salary Reward system through goal achievement Thorough training program for new employees Friendly and pleasant working environment About Optimal: Since 2005, Optimal has been offering unparalleled, personalized human resources services to large organizations. We are proud to provide a 360° business support platform to our clients through 6 departments: Talent Acquisition HR Strategy & Talent Development Learning & Development Workforce Management Recruiting Outplacement

Required Qualifications: Benefits: