Temporary Receptionist

• Leatherhead
• Start ASAP – On-going
• £13ph
• Shifts: 7 days a week, 7.15am to 3.15pm and 2pm to 10pm

Key responsibilities:

• Taking reservations either face to face, over the phone or email
• Be responsible for handling incoming and outgoing telephone calls promptly and courteously, ensuring that enquiries and messages are always dealt with efficiently
• Develop and maintain effective liaison with other departments
• Ensure that guests are visitors are well looked after
• Too ensure that parcels are received without delay
• Responsible for the Reception area, ensuring that the area is clean and tidy, parcels are received, and that security measures are maintained
• Responsible for taking customer payments and reconciling banking to ensure financial safeguarding are maintained
• Deal with customer complaints and follow relevant complaints processes
• Will occasionally support the conference centre team with large functions
• Report any accidents or incidents, following company procedures
• Attend training courses related to the role as and when required

Key Skills

• Experience in a similar role is essential
• Has effective interpersonal and communication skills, with the ability to communicate at all levels.
• Being approachable, calm under pressure, maintaining a professional and positive manner
• Has a hands-on approach, is well organised, able to multitask and utilise their own initiative
• Previous experience of working with IT systems and/or databases
• Can demonstrate flexibility regarding shifts which include early and late shifts along with weekend working