Technical Support Engineer (m/w/d)

Introduction

OPT MACHINE VISION is a global pioneer in the industrial machine vision industry, specializing in high-end components such as lighting, lenses, industrial cameras, code readers and 3D laser profilers. With a dedicated team of over 2,100 employees worldwide, we empower OEMs and system integrators across the globe to solve complex imaging challenges. Join our Stuttgart office and become part of a fast-growing, technology-driven team that is shaping the future of automation.

Tasks

• Pre-Sales Collaboration: Work closely with the Sales Team throughout the sales cycle to design and recommend optimal vision proposals, including cameras, lighting, optics, software, etc.
• Technical Demonstrations: Design and execute in-lab tests, customer-site demonstrations, and presentations at trade shows, seminars, and industry events to showcase OPT’s capabilities.
• Post-Sales Support: Provide ongoing technical support to existing customers using tools like CRM, email, phone, and MS Teams. Troubleshoot issues on-site and deliver timely, effective resolutions.
• Customer Engagement: Travel to customer sites across the designated territory for pre• and post-sales visits, ensuring seamless implementation and fostering long-term relationships.
• Travel Requirements: Willingness to travel domestically and internationally, with estimated overnight travel up to 25%.

Profile

• Education: Bachelor’s Degree or Diploma in Electrical Engineering, Electronics, Automation, or a related field.
• Experience: Minimum of 2 years of experience in machine vision, industrial automation, technical support, or field service engineering.
• Technical Skills: Hands-on experience with industrial cameras, vision lighting, lenses, and vision software. Familiarity with OPT products is a plus.
• Mindset: Customer-oriented with a proactive, responsible, and solution-driven attitude.
• Collaboration: Ability to work independently and as part of a collaborative team in a fast-paced environment.
• Excellent communication and presentation skills, with fluency in English and German (both written and spoken).

We offer

You have long-term job security with a permanent contract. Experience strong team spirit and a supportive working atmosphere. Feel comfortable in a modern working environment. Enjoy exciting career opportunities for personal growth. Access regular training to continuously improve your expertise. Private parking is available for you at any time.