Receptionist - Service Center (Mansoura)

Greet and welcome customers as soon as they arrive at the service center.

Ensure the reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms, and brochures).

Provide basic and accurate information in-person and via phone/email.

Identify and assess customers’ needs to achieve satisfaction.

Provide accurate, valid, and complete information by using the right methods/tools.

Handle customers complaints, provide appropriate solutions and alternatives.

Follow communication procedures, guidelines, and policies.

Max. age: 30

Proven customer support experience.

Good command of English language.

Customer orientation and ability to handle different types of characters.

Excellent communication and problem-solving skills.

Ability to multi-task, prioritize, and manage time effectively.