Call Center Team Leader

Your tasks

• Supervise and direct the daily workflow of the English customer support team.
• Monitor calls and interactions to ensure compliance with quality standards and script guidelines.
• Prepare daily, weekly, and monthly performance reports for management.
• Analyze team metrics to identify trends, areas of improvement, and operational bottlenecks.
• Foster a positive, productive, and customer-centric work culture.

Requirements

• Minimum 3 years of proven experience as a Call Center Team Leader (preferably managing English accounts).
• Excellent English command (spoken and written) is mandatory.
• Bachelor’s degree in any relevant field.
• Strong proficiency in CRM systems, Call Center metrics/software, and MS Office (Excel & PowerPoint).
• Exceptional leadership, communication, problem-solving, and conflict-resolution abilities.