Reservation Agent

Making reservations and assisting customers with planning and booking.

Providing customer service.

Be aware of all services and promotions to sell.

Upsell of room categories or special packages.

Answering incoming calls and giving satisfactory replies to customer inquiries and complaints.

Monitoring reservations schedules and cancellations and no-shows.

Overseeing changes to original reservations and managing exchanges and refunds.

Make sure all office equipment is in operational condition and regularly cleaned.

Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner.

Check arrivals, update profiles and write billing instructions in a proper way.

Good knowledge of English, Russian languages.

Please, send Your CV` s by hr@operasuitehotel.com.