Patient Coordinator

Description

Ontime Group is looking for a dedicated and personable Filipino / Western patient coordinator to join our aesthetic clinic team in Dubai. This role involves managing patient interactions and ensuring smooth coordination of appointments for our diverse clientele. You will play a key role in delivering outstanding service and supporting the clinic’s operations to provide an excellent patient experience.

Responsibilities

Welcome and assist Filipino and Western patients in a professional and courteous manner

Schedule and manage patient appointments efficiently

Provide detailed information about aesthetic treatments, procedures, and clinic policies

Coordinate communication between patients and medical professionals

Handle patient inquiries and resolve concerns promptly and effectively

Maintain and update patient records accurately

Support the administrative functions of the clinic to ensure smooth operations

Follow up with patients post-treatment to assess satisfaction and address any needs

Requirements

Fluency in English is required; knowledge of Filipino language is a plus

Experience in a healthcare or aesthetic clinic environment preferred

Excellent communication, interpersonal, and customer service skills

Strong organizational and multitasking abilities

Proficient with clinic management software and Microsoft Office applications

Ability to manage sensitive patient information with confidentiality

Positive attitude and ability to work well in a team-oriented environment

Flexibility to work in a fast-paced clinic setting

Benefits

Salary + benefits