Operation Executive

Your tasks

We are looking for a proactive and detail-oriented operations executive to support and manage daily business operations, ensure smooth workflow across departments, and maintain high standards of service delivery. The role requires strong organisational, coordination, and problem-solving skills, with the ability to monitor operational performance, resolve issues, and ensure that business activities are completed efficiently and in line with company objectives.

1. Daily operations management

• Oversee daily operational activities to ensure smooth and efficient business operations.
• Monitor daily workloads, task allocation, and workflow to ensure activities are completed within established timelines.
• Coordinate with different departments and service centres to ensure operational requirements are met.
• Identify operational challenges and take appropriate action to minimise delays and disruptions.
• Ensure that operational procedures and company policies are followed consistently.

2. Performance monitoring and reporting

• Monitor operational performance against established KPIs, targets, and service-level agreements (SLAs).
• Prepare daily, weekly, and monthly operational reports for management review.
• Track productivity, transaction volumes, pending tasks, and service delivery performance.
• Identify performance gaps and recommend practical improvements.
• Follow up with relevant teams to ensure that operational targets are achieved.

3. Team coordination and support

• Coordinate with operations teams to ensure tasks and responsibilities are clearly assigned.
• Follow up on pending work and support teams in resolving operational issues.
• Monitor attendance, shift coverage, and manpower requirements in coordination with the relevant departments.
• Escalate staffing shortages, performance concerns, and operational risks to management.
• Support the implementation of operational instructions and management decisions.

4. Process improvement and quality control

• Review existing operational processes and identify opportunities to improve efficiency.
• Ensure accuracy, consistency, and quality in daily operations.
• Identify recurring errors, delays, and service issues and recommend corrective actions.
• Assist in developing and updating standard operating procedures (SOPs) and internal workflows.
• Ensure proper documentation, recordkeeping, and compliance with internal operational standards.

5. Issue resolution and coordination

• Handle day-to-day operational challenges and coordinate with the relevant teams to resolve them promptly.
• Investigate service delays, customer complaints, and operational discrepancies.
• Coordinate with internal departments, including HR, Finance, IT, and Customer Service, to address operational requirements.
• Escalate critical issues to management with relevant details and recommended solutions.
• Follow up on corrective actions to ensure issues are resolved effectively.

Performance indicators (KPIs)

• Achievement of operational targets and KPIs.
• Timely completion of daily operational activities.
• Reduction in pending tasks, processing delays, and operational errors.
• Improvement in team productivity and workflow efficiency.
• Compliance with internal procedures and service-level standards.
• Timely submission and accuracy of operational reports.
• Effective resolution of operational issues.

Requirements

Qualifications and experience

• Bachelor's degree in business administration, operations management, or a related field is preferred.
• Minimum 2-4 years of experience in operations management, operations coordination, or a similar role.
• Experience in a multi-branch, service-oriented, or customer-facing business environment is an advantage.
• Strong knowledge of operational workflows, KPI monitoring, reporting, and process improvement.
• Experience using MS Excel, reporting tools, and operational management systems.
• Excellent organisational, analytical, and problem-solving skills.
• Strong communication and coordination skills.
• Ability to manage multiple priorities and work under pressure.

Key competencies

• Operational planning and coordination
• KPI and performance monitoring
• Analytical thinking and problem-solving
• Process improvement
• Reporting and documentation
• Team coordination and accountability
• Time management and prioritisation
• Attention to detail