customer support representative - wholesale
About the company
Full rate effective after 1 year of service) WHO WE ARE: Ontario Northland Transportation Commission (ONTC) is an Agency of the Province of Ontario that provides efficient and vital transportation services.
We are a modern, forward-thinking organization focused on providing safe and reliable transportation services.
ONTC has a rich history of over 120 years and strong connections to the communities we serve.
With over 1200 skilled professionals, we work together to enhance transportation services and ensure that they are sustainable for future generations.
Requirements
Facebook, Twitter) Ability to work independently Must have the flexibility necessary to adapt to changing schedules Working knowledge of Accessibility Regulations (AODA) Commitment to health and safety CLOSING DATE: November 5, 2026 no later than 11:59 p.m. Qualified individuals are invited to apply in writing with a current covering letter and resume (provided in one document), stating reference name and number.
What we offer
- We offer a dynamic workplace culture, along with a competitive salary, excellent benefit package, a defined benefit pension plan, paid vacation, paid personal leave days and discounted transportation on our bus and passenger rail services.
- ACCOUNTABILITY STATEMENT: The Customer Call Centre Representative is responsible for receiving and relaying of information from incoming calls, live chat as well as various media platforms.
- MAJOR DUTIES/ RESPONSIBILITIES: Sells ONTC bus/train and interline tickets over the phone Provides fare and schedule information for all services to the general public Performs daily audit functions in order to reconcile paperwork and daily sales Responds to incoming customer enquiries via email, phone or other correspondence Responds to customer concerns and complaints Use of Bus Parcel Express software to provide quotes over the phone Customers who visit the company web page can access the service of CCCR via Live Chat Monitor and answer enquiries through Social Media platform Communicates with Customer Service Sales Agents, Motor Coach Operators and Control Centre Call Centre is a 24/7 operation with rotating day, evening, and night shifts REQUIREMENTS: Secondary School Diploma or General Educational Diploma (GED) 2-3 year’s experience providing customer service in a fast-paced environment, preferably in a call centre setting Must be fluent in both official languages (English and French) Must be able to pass a French language proficiency test Must be able to work shift work as well as weekends and holidays Ability to work independently at home with a secure workspace, in a room or office with a door that closes it off from noises and distractions Must have an Internet connection, capable of continuously supporting excellent call quality and high-speed response rate (at least 10 Mbps of download speed and 1 Mbps of upload speed of dedicated internet bandwidth) Strong computer skills and experience using Windows based applications Excellent oral and written communication skills Project a positive and helpful image at all times Previous experience dealing with reconciliation for multiple transactions Working knowledge of media platforms (ie.
How to apply
- Visit our career website to apply: https://www.ontarionorthland.ca/en/careers We thank all applicants for their interest, however, only those selected for further consideration will be contacted.
Other
POSITION: Spare Customer Call Centre Representative REPORTS TO: Supervisor Customer Service DEPARTMENT: Passenger Services LOCATION: Remote (Northern Ontario) REFERENCE: 500-56C-27 RATE OF PAY: $26.1559 - $29.0621/hour (Increases set out as per the collective agreement.
If it is determined that any information provi