Facility Manager

Vacant Position: Facility Manager

Duty Station: OWH Kyenjojo Medical Centre and

Kyegegwa Diagnostic scan and laboratory services

Report to: Operations Director

Supervisees: All heads of clinical services in both Kyenjojo and Kyegegwa and all non-clinical staff

Travel: 10% to Kyegegwa

Duties and Responsibilities

Operational Management

• Oversee daily operations to ensure the facility runs smoothly and efficiently.
• Manage the allocation of resources such as staff, equipment, and supplies to meet patient care needs.
• Implement and refine processes to improve patient care and operational efficiency of the facility.
• Support and supervise department heads in the day-to-day operations of the facility.
• Work with the medical staff to ensure patients receive high-quality care
• Create clear workplans and monitor staff and health facility performance

Spearhead preparation of accurate and timely reports.

• Assess market conditions and patient needs to make informed decisions about service offerings and expansion.
• Build and maintain relationships with the community, including patients, local organizations, and government agencies.
• Manage the Facilities public image and communication strategies, including handling media inquiries and public announcements.
• Work with the Operations Director to develop a clear staff structure and staffing strategies for the facility that will drive long-term performance and provide clear reporting structure for the team

Financial and Procurements Management

• Develop and over see the Facilities budget, including monitoring expenses and revenue.
• Prepare and analyses reports for the facility.
• Oversee billing, and collections to optimize revenue and minimize financial risk.
• Work with the Operations Director and Country team to develop annual budgets and strategies for the facility.
• Ensure financial integrity of the health facility and rigorously maximize cost efficiency across all departments.
• Drive revenue at the facility through the development of marketing initiatives, and community engagement that promotes the facility’s services.
• Work with the Finance Director to ensure there is complete and accurate inventory of medicines and supplies at the medical centre, monitor and supervise their usage.
• Work with the procurement committee to forecast needs and purchase equipment and supplies for the facility.

Human Resources

• In conjunction with the HR Manager, recruit, hire, and train facility staff, including physicians, nurses, and administrative personnel.
• In conjunction with the HR Manager address staff concerns, manage performance evaluations, and implement professional development programs.
• Ensure adherence to labour laws and regulations, including fair labour practices and workplace safety.
• Work with the HR unit to recruit and onboard new staff, ensuring that staff understand, and are a good fit, for the organization’s mission and culture.
• Conduct annual performance reviews for all direct reports with support from the HR department.

Quality and Patient Care

• Ensure that facility practices adhere to established standards and protocols for patient care.
• Monitor and improve patient satisfaction and address any concerns or complaints.
• Ensure compliance with healthcare regulations and standards, including accreditation requirements.
• Ensure all medical and administrative policies and procedures are followed.
• Ensure excellent customer care by demonstrating professionalism, empathy, courtesy, and respect while providing a welcoming, responsive, and patient-centred service experience

Technology Management

• Support the integration of new technologies and practices to enhance patient care and operational efficiency.
• Oversee the implementation and management of electronic medical records (EMR) and other health IT systems.
• Ensure the security and confidentiality of patient information and compliance with data protection regulations.

Regulatory Compliance

• Ensure that the facility maintains copies of necessary MOUs, licenses and certifications.
• Implement risk management strategies to protect the facility from legal and financial liabilities.
• Ensure that the facility remains fully compliant with all national and local regulations.

Competencies Requirements:

• Should have demonstrated leadership skills and experience in working collaboratively with internal and external stakeholders.
• The candidate will also have excellent organizational, analytical, information technology and communication skills.
• Be ready to work in a challenging and multitasking environment.
• Demonstrated ability to deliver results and meet all agreed deliverables.
• Excellent marketing skills

Qualifications, Experience, and Competencies:

The ideal candidate should hold a minimum of a degree in health administration, health services management or business administration and have a minimum of 3 years of progressively increasing responsibility in managing medical services. A post-graduate diploma in management or public administration and management would be an added advantage.

How to Apply:

All applications will be received and reviewed through the BrighterMonday Portal by clicking on the 'Apply Here' section