Danish-speaking supporter

About the company

group.one is a leading European provider of online presence, cloud hosting, and digital marketing services. Over 2 million customers trust us with their online success. Our global team consists of 1 500+ employees operating from nearly 20 locations across 15 countries, with our headquarters in Sweden. Thanks to the support of our partners Cinven and Ontario Teachers' Pension Plan, we are steadily expanding the group's service portfolio and geographical footprint.

When you join group.one, you become a part of a global network that values collaboration, growth, and excellence. Join us in creating online success stories!

We want to continue to grow with you and why we look forward to getting to know you.

Your tasks

Responsibilities and who we are looking for As mentioned, we want to provide our customers with a world-class experience when they contact us for support. It is not just about solving the problem; it is about exceeding the customer's expectations by understanding the value of empathy, understanding, and personality. We believe in “hire for attitude, train for skill,” so whatever you have done previously is less important. The most important thing to us is that you have a willingness to learn, a strong desire to provide service beyond the ordinary, and that you are positive, open, and outgoing. Your most important task will be to receive customers via chat, e-mail, and telephone to help them with all kinds of technical (and occasionally less technical) problems and to ensure that the customer you are speaking with has the right package, has the right products, and is not missing out on anything from us.

Requirements

Danish-speaking supporter passionate about satisfied customers, wanted forhttp://one.com in Malmö! Do you like talking to people? Are you solution-oriented, empathetic, and driven by making customers happy? Do you get a thrill from helping people, providing perfect service, and solving problems? Then we have just the right position for you at our support office in Malmö! There, we help customers via chat, e-mail, and telephone with their webhosting solutions, technical problems, and everything that can arise for a user trying to create a place for themselves on the internet with a website, e-mail, and domain. At http://one.com, we have our customer contact as our highest priority! We work hard to always provide world-class support and customer service, to ensure that even in a market with fierce competition, our customers feel they get everything they need, and a little more. This is a unique opportunity to become part of a team where everyone works towards the same goal: to provide the absolute best support and customer service in the Nordics to our customers. We do nothing half-heartedly, but work continuously to exceed ourselves while having fun at work and developing both individually and as a team.

• You can speak and write in English (as we are a company with many nationalities and offices in different parts of the world, most of our internal communication is in English)
• Technical understanding as well as knowledge of wordpress at user and administration level
• Experience from customer service, support, or sales is a plus, but not a requirement
• Patient, can handle stress, and is good at adapting to changes
• Goal-oriented “winner” driven by exceeding common expectations
• Good ability to take feedback and coaching to develop
• Customer-focused and with a strong desire to help
• Flexible and with the ability to think outside the box
• Positive and “glass is half full” attitude
• Basic IT skills
• Great willingness to learn
• Humble

What we offer

The starting salary will be SEK 26,000 per month with the possibility of starting as soon as possible! We offer a hybrid work model, but for the first few months of your employment, you will work 100% in the office to ensure thorough training and introduction. You will work at our office in Glasvasen right by Malmö Central. Interviews will be held continuously. For further questions regarding the position, you can send an email to Martin Ast, martin.ast@group.one

How to apply

Send your application as soon as possible if you think the following applies to you

Other

Practical The position is full-time with 37.5 hours per week. Your working hours are planned on a weekly schedule with 7.5 hours each day, excl. lunch; in some cases, you are expected to work on weekends.

We welcome talent in all its diversity. Your gender, background, age, beliefs, or personal story do not define your opportunities here - what matters to us is mutual respect, personal appreciation, and creating a workplace where motivation and collaboration thrive. We believe in supporting your personal and professional growth, recognising you as both an individual and a valued team member.