Customer Service Representative - English

About the company

Are you someone who thrives in a fast-paced, customer-focused environment? Do you enjoy solving problems and making a real difference? one.com is looking for motivated and customer-focused individuals to join our team!

We want to continue to grow with you and why we look forward to getting to know you.

Your tasks

• Handle inbound and outbound customer interactions via calls, chats, and emails
• Respond to billing, domain, email, hosting, and website-related queries with professionalism, empathy, and efficiency
• Troubleshoot technical issues and provide effective, timely solutions
• Manage escalations by coordinating with SMEs, Team Leads, and other departments, ensuring prompt follow-ups
• Collect and relay customer feedback on products, services, and support experience
• Attend and participate in trainings, e-learning, and team sessions; assist in coaching if assigned
• Maintain high customer satisfaction (NPS), chat efficiency, and contact resolution rates
• Collaborate with internal teams and stay updated on company policies, products, and services
• Recommend and upsell relevant products and services when appropriate

Requirements

• High school diploma or equivalent education
• Strong English communication skills (written and spoken)
• Basic computer literacy and familiarity with internet-related tools
• A team-oriented mindset and a pro-active attitude
• You’re efficient and can quickly adapt to new situations
• A natural problem-solver with empathy and professionalism

Nice to have

• Experience in customer service

What we offer

We believe in supporting your personal and professional growth, recognising you as both an individual and a valued team member.

Other

We welcome talent in all its diversity. Your gender, background, age, beliefs, or personal story do not define your opportunities here, what matters to us is mutual respect, personal appreciation, and creating a workplace where motivation and collaboration thrive.