Member Relations Executive

About the company

The Nanson is a private member’s club at InterContinental Robertson Quay, Singapore, offering exceptional hospitality, world-class cultural programming, versatile spaces, curated content, and refined dining to create a connected, collaborative community for bold, creative minds.

Your tasks

About the Role At The Nanson, reception is more than a front desk - it is the first point of connection for our members and guests, setting the tone for their experience at the club. We are looking for a warm, polished and service-driven member relations executive who takes pride in creating a welcoming atmosphere, anticipating members’ needs and delivering thoughtful, personalised service. From managing reservations and handling enquiries to coordinating member requests and supporting club events, you will play an important role in ensuring every interaction reflects The Nanson’s commitment to exceptional hospitality.

Roles & Responsibilities

• Welcome members and guests warmly, verify reservations and event arrangements, and escort them to their allocated areas.
• Handle enquiries via phone, email and WhatsApp, providing timely, professional and helpful responses.
• Respond to members’ requests and provide assistance on club facilities, services, events and general enquiries.
• Perform administrative duties, including filing, printing, photocopying, scanning, data entry, preparing briefing sheets and compiling weekly reservation forecasts.
• Assist members with event registrations, care package arrangements, birthday and celebratory messages, gym access cards, carpark coupons and other member services.
• Prepare Statements of Account and other bills requested by members, process payments and ensure accurate and timely payment collection.
• Liaise with reciprocal members’ clubs locally and internationally to facilitate enquiries, dining reservations and booking arrangements.
• Support event preparations and set-up in private rooms, ensuring spaces are ready for scheduled functions and activities.
• Coordinate closely with floor staff and relevant departments on members’ requests, dining reservations and event arrangements to ensure seamless service delivery.
• Maintain a professional, organised and welcoming reception area, upholding the club’s service standards and providing a positive experience for all members and guests.

Requirements

• Previous experience in reception, guest relations or customer service, preferably within a private members’ club, premium hospitality or luxury service environment.
• A warm, polished and professional demeanour, with a genuine passion for making members and guests feel welcomed and valued.
• Strong communication and interpersonal skills, with the ability to build positive relationships and deliver thoughtful, personalised service.
• Excellent organisational skills and attention to detail, with the ability to manage reservations, member requests and administrative duties efficiently.
• Proficient in Microsoft Office and comfortable handling booking systems, correspondence, billing and payment transactions.
• Able to communicate confidently and professionally face-to-face, over the phone, via email and WhatsApp.
• A proactive and resourceful team player who works closely with the Food & Beverage, Events and other teams to ensure a seamless member experience.
• Discreet and trustworthy when handling member information, payments and personal requests, with an understanding of the confidentiality expected in a private members’ club.
• Flexible and adaptable, with a willingness to support club events and operational needs, including shifts, weekends and public holidays when required.