HELPDESK Support Specialist required for a software house in Petah Tikva

A leading software house is looking for a professional and service-oriented support person to provide comprehensive technical response to internal users and external customers. The role includes working in a dynamic technological environment and responsibility for the proper workflow within the organization and its customers.

Areas of Responsibility:

• Providing technical support (remote and face-to-face) to end users and external customers.
• Installation, configuration, and routine maintenance of laptops and desktops.
• Troubleshooting issues in Windows 10 and 11 operating systems.
• Support for Office 365 applications (Outlook, Excel, Word, etc.).
• Operation and technical support for Microsoft Teams (troubleshooting and user management).
• 1-2 years of previous experience in a Helpdesk / technical support role – mandatory.
• Excellent command of Windows 10/11 operating systems and Office 365 applications.
• Technical understanding of computer hardware, peripheral equipment, and basic network infrastructures.
• High service orientation, patience, and independent troubleshooting ability.
• Good level of English (reading and understanding technical texts).

Full-time availability at the company's offices in Petah Tikva is mandatory!