Manager of the Aliyah and Absorption Center in Holon

Your tasks

-Routine management of a service and information center, providing guidance, information, and assistance to new immigrants and returning residents. -Management, leadership, and development of the staff, including recruitment, onboarding, training, and motivating employees to meet targets. -Responsibility for meeting service targets, center availability, and the quality of responses to callers. -Monitoring and control of inquiries, waiting times, service quality, and performance metrics. -Data analysis and generating insights for the continuous improvement of center performance and customer experience. -Initiating and implementing work processes, procedures, and standards to improve efficiency and professionalism. -Responsibility for professional training, periodic training, and enriching the knowledge of the staff. -Creating management and control routines, while working with internal and external interfaces.

Requirements

-At least one year of experience in managing a telephone service center – Mandatory. -Experience in managing a team of employees, including recruitment, training, and motivating employees – Mandatory. -Native-level proficiency in one of the following languages: English, Russian, or French – Mandatory. -Experience working with CRM systems, IVR systems, and technological tools for center management. -High analytical ability, understanding of service metrics, and data-driven decision-making. -Ability to lead processes, improve work methods, and meet targets. -High management and leadership skills, alongside excellent interpersonal skills and the ability to work with multiple interfaces. -High service orientation, initiative, creative thinking, and the ability to work in a dynamic environment and under pressure. -Bachelor's degree – Advantage. Job Details -Scope of position: Full-time. -Working hours: 08:00–17:00.