Business System Analyst

Duties and Responsibilities: Work closely with managers to ideate software solutions. 

Apply development principles and best practices for scalability and efficiency. 

Knowledgeable and have technical experience with frameworks, especially integrating front-end development and back-end server-side development. 

Able to work independently and craft own timeline. 

Responsible for primary application support, incident recovery, problem tracking, diagnosis, replications, troubleshooting, and resolution of the incidents. 

Determine type of issue by first level support (contact centre) & perform second level investigation support (data, application use, procedure and/or process, system, network, etc.) and route to the extended parties responsible for the successful resolution. 

Track contact centre tickets to identify technical issues and either resolve those issues or escalate them to the responsible party (i.e. identify server, network, or database issues and re-assign to the appropriate team) 

Perform periodic statistical extraction to support operational reporting (capacity management availability, obsolescence, maintenance plan) 

Support key audit & major compliance tasks when required.  

Support deployment to production for all business enhancements, tech refresh upgrade & security compliance patching in accordance with change process 

Participate in continuous improvement tasks in enhancing existing monitoring mechanism towards full automation with minimal human intervention 

May require to support special projects implementation including SI and also CR 

Support in the transition to a new ERP system, including implementation, training, etc. 

Undertake task/project assigned to achieve Organisational objectives  Technical Competencies: Experience in support for ERP INFOR Syteline, SAP B1, HANA is an added advantage 

Detailed understanding of SAP B1 and its architecture 

Hands-on development experience in developing applications using SAP B1 SDK, VB.NET/C#, Web Services, ASP.Net and Crystal Reports 

Excellent MS SQL knowledge  

Familiar with JavaScript, HTML and CSS 

Good technology and broad IT skills 

Task-related Competencies: Good analytical and problem-solving skills who can analyse issues holistically and propose a solution

Ensure assigned tasks are completed end-to-end