Branch Manager

Your tasks

The Branch Manager will oversee the daily operations of a high-performing medical diagnostics and imaging center, ensuring clinical excellence, operational efficiency, and superior patient experience. This role requires a strategic leader with strong healthcare management skills, financial acumen, and the ability to foster collaboration across clinical and administrative teams.

OPERATIONS & SERVICE DELIVERY

• Ensure smooth day-to-day functioning of the centre, including radiology, laboratory, and front office operations
• Monitor patient flow, turnaround times, patient reports delivery, and service quality to meet performance benchmarks
• Implement and enforce SOPs, safety protocols, and regulatory compliance standards

TEAM LEADERSHIP & STAFF MANAGEMENT

• Lead, mentor, and manage multidisciplinary teams including radiologists, radiographers, sonographers, technicians, and administrative staff
• Conduct regular performance reviews, training sessions, and team building initiatives
• Manage staffing schedules to ensure optimal coverage and service delivery in out-of-service hours and weekends

FINANCIAL & BUSINESS MANAGEMENT

• Oversee budgeting, cost controls, and revenue generation activities
• Monitor billing, collections, and insurance claims to ensure the financial health of the branch
• Analyse financial reports and KPISs to drive operational improvements

STAKEHOLDER ENGAGEMENT & CUSTOMER EXPERIENCE

• Build and maintain relationships with referring physicians, corporate clients, and healthcare partners
• Address patient feedback and complaints with professionalism and empathy
• Promote the centre’s services through community outreach and marketing initiatives

COMPLIANCE AND QUALITY ASSURANCE

• Ensure adherence to healthcare regulations, accreditation standards, and internal quality policies
• Lead audits, inspections, and continuous improvement initiatives
• Maintain accurate documentation and reporting for regulatory bodies

Requirements

• Substantial experience within customer-facing roles
• Strong customer service orientation
• Good mathematical skills
• Honesty, integrity, and transparency
• Ability to problem solve and prioritize quickly when necessary
• Good written and oral communication
• Excellent attention to detail
• Leadership, financial management, stakeholder engagement, and regulatory compliance

• Bachelor’s degree holder in healthcare administration, Business, or related field
• Minimum 5 years in healthcare operations, preferred in diagnostics/ imaging or laboratory services.

What we offer

• Competitive salary and performance incentives
• Professional development and training opportunities
• Supportive work culture focused on excellence and innovation
• Opportunity to share the future of diagnostic healthcare in the region and beyond

Other

THE POSITION The Branch Manager will primarily be based at the Kumasi site.

The position will report to the General Manager.