deskside support technician

Education:

College/CEGEP.

Tasks:

• Respond to users experiencing difficulties with computer.
• Consult user guides, technical manuals and other documents to research and implement solutions.
• Provide advice and training to users in response to identified difficulties.
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts.
• Participate in the redesign of applications and other software.
• Provide business systems, network and Internet support to users in response to identified difficulties.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Perform Web-server backup and recovery operations.

Computer and technology knowledge:

• Internet.
• Servers.
• Desktop applications.
• MS Office.
• MS Windows.

Work conditions and physical capabilities:

• Tight deadlines.
• Repetitive tasks.
• Attention to detail.
• Sitting.

Personal suitability:

• Accurate.
• Ability to multitask.
• Time management.

Experience:

2 years to less than 3 years.