OPERATIONS MANAGER

JobResponsibilities ·        Monitor and ensure outlets’ smooth operations. ·        Deliver on all Operational goals, focuses and KPIs ·        Ensurethe communication and implementation of all initiatives to the retail team ·        To maintain and improve the overall performance of the outlets on a regular basis including cost analysis and monitoring of processes ·        To monitor & conduct business analysis and maximise profitability of everystore. ·        Implement and maintain effective operational policies, SOPs, internal controls, practices and strategies ·        To work along with the Marketing team to develop marketing strategies and promotion plans ·        Manage and supervise the staff to ensure maximum utilization of the manpower allocated ·        Submitand present monthly operations sales, accountability and action plan report ·        Compileand update incident reports, including any actions taken in response to consumer feedback and retail incidents monthly ·        Hold Bi-weekly meeting with Area Manager ·        Appraise staff performance with Area Manager ·        To provide guidance, coaching and mentoring staff ·        Cover Outlet Supervisor/ Manager's off day if required ·        To perform any other ad-hoc work duties as and when required by Management Requirements ·      At least 5 years of relevant experience in F&B operations A team player, meticulous, organised andservice-oriented ·        Good numerical and analytical skills ·        Results-oriented and strong workethic ·        Effectively bilingual, fluent in both spoken and written English and Mandarin.  ·   Excellent analyticaland problem-solving skills Working knowledge ofvarious computer software programs (MS Office, POS software & etc) Able to support on Weekends and Public Holidays Abilityto work well under pressure in a fast-paced environment