guest service agent

*Hotel Overview*

The Old Mill Toronto Hotel nestled in a calming oasis just moments away from the main subway lines and Gardiner Expressway. A 57-room luxury boutique hotel is looking for an energetic team player to join our Front Office team!

*Job Summary*

Responsibilities include check-in and checkout of hotel guests; answering the telephone; providing information regarding our hotel services, information about the city, responding to and resolving guest issues; etc.

*Qualifications*

• Minimum of 1 year guest service experience in a Hotel or related industry.
• Post-secondary degree in Hospitality & Tourism.

• Ability to communicate effectively with all levels of guests, employees, and management.
• Excellent organizational, computer, cash handling, analytical, and problem-solving skills.

• Very strong oral and written communication skills.
• Friendly, with a positive attitude, driven to provide outstanding guest service.

*Daily Tasks*

• Ensure cash float is balanced at the beginning and end of each shift.
• Ensure all registered guests have enough payment via credit check report and have the proper identification presented.

• Ensure all daily arrivals are gone through and special requests are taken care of.
• Uses proper telephone etiquette.

• Checkout guest accounts ensuring proper billing, postings and revisions are properly performed and logged.
• Ensure all guest complaints or concerns are dealt with promptly and efficiently.

• Ensure all packages for guests are logged / delivered promptly and efficiently.
• Assist guests with hotel and area information or any requests they have.

• Assist with arranging transportation and the storage of guest luggage.
• Check-in guest reservations ensuring proper billing, postings and information is correct.

• Ensure shift audit balances and paperwork is all accounted for.

Job Type: Part-time

Pay: From $24.70 per hour

Benefits:

• Dental care
• Extended health care
• On-site parking

Flexible language requirement:

• French not required

Application question(s):

• Are you proficient in using OPERA PMS?

Education:

• Secondary School (preferred)

Experience:

• front desk hotel: 1 year (required)
• Hotel & Accommodations Guest Services Staff: 1 year (required)

Language:

• English (required)

Work Location: In person