Project Specialist

At Old Dominion, we don't just move freight—we help businesses keep their promises. As one of the nation's leading LTL carriers, we've earned our reputation by putting people first, delivering premium service, and staying true to the values that have guided us for more than 90 years. Our PROMISES values shape how we work, our family culture shapes how we treat one another, and our commitment to being the Best in the Game drives everything we do. If you're looking for more than just a job, you'll find a career built on trust, teamwork, and opportunity at OD.

Interact with customer by phone and email to provide information regarding OD Special Project shipping options and ensure the best customer service possible. Assist less experienced employees with customer issues and help drive team performance.

Primary Responsibilities

Manage large amounts of inbound and outbound calls and emails regarding Special Project services in a timely manner

Daily monitoring of special project shipments to meet specific delivery dates

Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives by following communication "scripts" when handling different topics

Build sustainable relationships and engage customers, both internal and external, by going the extra mile

Accept ownership for effectively resolving customers' issues, complaints, and inquiries

Keep the customer satisfied at the core of every decision

Work closely with central dispatch, managers, and operations to accommodate customers' needs

Assist in the formulation of targets that optimize performance for individuals and teams and work to keep staff motivated

Assist in hiring new employees

Answer questions from staff and provide guidance and feedback

Handle escalated issues and take over customer calls

Ensure adherence to policies for attendance, established procedures, etc.

Keep management informed on issues and problems

Help organize and direct staff in the Special Projects Department

Job Qualifications

Education:

High school diploma or equivalent

Experience:

5 years of customer service experience in a transportation company

Understanding of the trucking industry and how freight moves through the system

Strong phone and verbal communication skills along with active listening skills

Ability to deal with different types of personalities and effectively handle high-stress situations in a calm manner

Ability to multi-task, set priorities and manage time effectively

Excellent organizational and leadership skills

Proven negotiation abilities

Knowledge of performance evaluation procedures

Proficient in English; good knowledge of additional languages desired

Proficiency with Office programs, such as Outlook, Excel, and Word

Working Days:

Monday,Tuesday,Wednesday,Thursday,Friday,

Working Shift:

Shift and hours to be determined.

Work days/shifts may change based on scheduling and business needs and are provided as guidelines at the time of posting.

Join the OD Family Today!

As a Full Time member of our Family, you and your family are eligible to receive:

Great Health Benefits including a Zero premium medical plan for employee only coverage

Vision & Dental

Short Term & Long Term Disability

Flex Spending Accounts

401k Retirement plan with company match and additional company annual discretionary match opportunity

Life Insurance

Wellness Program

Tuition Reimbursement for Drivers and Technicians

Training and growth opportunities to build a career

We prioritize our OD family of employees

Ability to advance through our promote from within philosophy

National Career Opportunities Available at our 260+ service centers

Old Dominion Freight Line, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, and/or gender expression, sexual orientation, age, disability, pregnancy, genetic information, military status, Vietnam Era and/or veteran status, or any other characteristic protected by applicable law(s).

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